FAQs

Effective Date: March 03, 2026

Frequently Asked Questions

Below are answers to common questions about shopping with QUIVONELA. If you need further assistance, our support team is happy to help.

1. Where is QUIVONELA located?

QUIVONELA is a fragrance brand boutique based in Austin, Texas, United States.
We operate an online shop with a dedicated customer support team.

📍 1712 Lavaca St, Austin, TX 78701, USA

2. What type of products do you offer?

We carry a curated selection of fragrance products, including:

• FRAGRANCES
• Signature Collections
• Men’s Perfumes
• Women’s Perfumes

All items are selected for quality, style, and modern wearability.

3. Do you ship internationally?

No. At this time, we ship within the United States only.

4. How long will shipping take?

Orders are typically processed within 0–2 business days after payment confirmation.

Estimated delivery times are as follows:

Once processed, orders are shipped via our Free Shipping method and typically arrive within:

Transit Time: 3 to 5 business days
Total Delivery Time: 3 to 7 business days (processing + transit)

Delivery times may vary based on your location and carrier delays beyond our control (e.g., weather, high shipping volume, etc.).

5. How much is shipping?

Shipping fees are calculated at checkout based on the delivery address and order weight.
All costs are displayed before payment. No hidden charges.

6. Will I receive tracking information?

Yes. Once your order ships, you will receive an email with a tracking number so you can monitor delivery progress.

7. What payment methods do you accept?

We accept major credit/debit cards and other secure payment options available at checkout.
All transactions are processed through encrypted payment gateways.

8. Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible.
Once an order has been processed or shipped, modifications may not be possible.

📧 service@quivonela.shop
📞 +1 (512) 223-4567

9. What is your return policy?

Eligible items may be returned within the timeframe stated in our Refund & Returns Policy.

Items must be unused, unopened, and in original condition with all packaging included.

Please review our full policy for complete details.

10. What if my order is delayed or missing?

If your delivery appears delayed or missing, please notify us within 7 days of the expected arrival date.
We will assist in reviewing the issue with the shipping carrier.